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Privacy Policy

Privacy Policy

Willard Services, LLC

Last Updated: June 10, 2026

 

Willard Services, LLC (“we,” “us,” or “our”) is a subsidiary of VTCC (Virginia Total Contracting & Consulting, LLC). This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website, phone, email, text messages, or when we provide handyman, remodeling, or facility maintenance services at your property.

This policy applies to all interactions with our business — not just the website.

Information We Collect

We collect information that you provide to us in connection with doing business with us. This may include:

  • Your name, phone number, email address, and mailing address
  • Property address and details about the work needed
  • Information you share through our website contact forms, emails, phone calls, or text messages
  • Photos or videos taken during site visits (for documentation and marketing purposes)
  • Payment information (processed securely through third-party payment processors such as Zoho Checkout)
  • Any other information you choose to provide related to our services

We may also automatically collect basic technical information when you visit our website (such as browser type, device information, and pages visited) through tools like Zoho or standard web analytics.

How We Use Your Information

We use your information to:

  • Provide and complete the services you request
  • Communicate with you about scheduling, estimates, invoices, and project updates
  • Process payments
  • Improve our services and customer experience
  • Send marketing communications (such as emails or promotions), where permitted
  • Use project photos for marketing purposes (including our website, social media, and Google Business Profile)
  • Comply with legal and tax obligations
  • Protect our business and resolve disputes

How We Share Your Information

We do not sell your personal information.

We only share your information when it is necessary to operate our business or provide our services. This may include sharing with:

  • Our technicians and subcontractors who perform work at your property
  • Virtual assistants or administrative support staff
  • Payment processors (such as Zoho Checkout)
  • Our accounting, insurance, or legal service providers
  • Technology platforms we use to run our business (primarily Zoho and related tools)

We require these third parties to handle your information responsibly and only for the purposes we authorize.

Data Retention

We generally keep your information for as long as it is needed for business, legal, or tax purposes. In most cases, we retain client records indefinitely so we can provide better ongoing service, handle future requests, and maintain accurate records.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These can include the right to:

  • Access the information we have about you
  • Request corrections to inaccurate information
  • Request deletion of your information (subject to legal or business requirements)
  • Opt out of marketing communications

For California residents: You have rights under the California Consumer Privacy Act (CCPA), including the right to know what information we collect, request deletion, and opt out of any “sale” of information (we do not sell your information).

For individuals in the European Economic Area or other regions with similar laws: You may have rights under the General Data Protection Regulation (GDPR) or equivalent laws, such as the right to access, correct, delete, or restrict processing of your data.

To exercise any of these rights, please contact us using the information below.

Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We use reputable platforms such as Zoho to help manage and secure client data.

Third-Party Services

Our website and business operations use third-party services (mainly Zoho and its related applications). These services may collect information according to their own privacy policies. We recommend reviewing Zoho’s privacy policy for more details on how they handle data.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Email: [email protected]