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Terms of Service | Willard Services, LLC

Terms of Service
Willard Services, LLC
Last Updated: June 10, 2026

Willard Services, LLC (“we,” “us,” or “our”) is a subsidiary of VTCC (Virginia Total Contracting & Consulting, LLC). These Terms of Service (“Terms”) govern your use of our website and all handyman, remodeling, repair, and facility maintenance services we arrange and manage.

By using our website, requesting a quote, accepting an estimate or quotation, signing a work order, or making any payment, you agree to be bound by these Terms.

1. Business Structure and Licensing

Willard Services, LLC is a subsidiary of Virginia Total Contracting & Consulting, LLC (“VTCC”), a licensed Virginia Class A contractor. Willard Services, LLC is not a licensed contractor and does not perform contracting work.

All construction, remodeling, repair and improvement work described on this website, or in any estimate, quotation or work order, is contracted for and performed by VTCC under its Virginia contractor license and under its contract with the customer. The contract for any project, including the contractor’s name, address, license number, class of license and classifications, is issued by VTCC.

Willard Services, LLC provides marketing, estimating support, scheduling, job administration, customer communication and payment administration for VTCC. As a subsidiary of VTCC, Willard Services, LLC is authorized to collect payments from customers and to make payments to suppliers and subcontractors on VTCC’s behalf. Any payment made to Willard Services, LLC for work performed by VTCC is credited to the customer’s account with VTCC.

References to “we,” “us,” and “our” in these Terms refer to Willard Services, LLC acting in that administrative and marketing capacity, and to VTCC with respect to the performance of contracting work.

2. Services

We arrange and manage handyman services, remodeling, repairs, and facility maintenance, which are performed by VTCC under its Virginia contractor license. The specific scope of work, materials, timeline, and pricing for each job will be described in the estimate, quotation, invoice, or work order we provide.

3. Estimates, Quotations, and Job Agreements

All estimates and quotations are non-binding until accepted by you and confirmed by us. The final terms for each job — including scope, pricing, payment schedule, and any applicable warranty — will be set forth in the accepted estimate, quotation, invoice, or separate written agreement for that job.

4. Payment Terms and Authorization

By submitting payment through Zoho Checkout, our website, or any other method, you expressly authorize Willard Services, LLC to charge your provided payment method for the full amount due.

  • Deposits and payment schedules are determined on a per-job basis and will be stated in the estimate, quotation, or invoice.
  • Final payment is due upon completion of the work unless otherwise agreed in writing.
  • You agree to pay all applicable late fees, returned payment fees, and collection costs as permitted by Virginia law.
  • We reserve the right to suspend or terminate work for non-payment or late payment.

5. Refund and Cancellation Policy

  • Deposits are generally non-refundable once work has been scheduled and confirmed.
  • If you cancel a job after we have purchased materials or begun work, you are responsible for payment of all work performed and materials procured up to the date of cancellation.
  • We may cancel or suspend services at any time if the job site is unsafe, if you fail to provide reasonable access, or if you do not make required payments.
  • Any refund, if issued, will be processed to the original payment method at our sole discretion.

6. Change Orders and Additional Work

Any changes to the original scope of work, additional services, or extra materials must be approved by you in writing (text message or email is acceptable). Approved changes will adjust the total price and completion timeline. We are not required to perform work outside the agreed scope without your written approval.

7. Customer Responsibilities

You agree to:

  • Provide safe, timely, and reasonable access to the property.
  • Ensure necessary utilities (electricity, water, etc.) are available.
  • Obtain all required permits unless we have agreed in writing to handle permitting.
  • Disclose any known hazards, restrictions, or conditions that may affect the work.
  • Be responsible for any damage to our tools or equipment caused by you or your property conditions.

8. Permits, Codes, and Compliance

You are responsible for obtaining all necessary permits and ensuring compliance with applicable building codes and regulations, unless we have specifically agreed in writing to handle permitting. We will perform work in accordance with generally accepted industry standards and applicable codes where we are responsible for permitting.

9. Workmanship and Warranties

We perform work in a professional and workmanlike manner consistent with industry standards. Any specific warranty on workmanship or materials will be stated in the estimate, quotation, or job agreement for that particular service.

Not all services include a warranty. Where no warranty is stated, the work is provided “as is” without warranty of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted by law.

10. Use of Subcontractors

We may use qualified subcontractors or independent technicians to perform part or all of the work. We remain responsible for the quality of work performed by our subcontractors.

11. Insurance

We maintain general liability insurance and workers’ compensation insurance as required by Virginia law. Our insurance coverage is subject to policy limits and terms. We will provide proof of insurance upon request.

12. Limitation of Liability

To the maximum extent permitted by Virginia law, our total liability arising out of or related to any job shall not exceed the total amount you paid us for that specific job.

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, or property damage beyond the scope of the contracted work, regardless of the cause.

13. Indemnification

You agree to indemnify, defend, and hold harmless Willard Services, LLC, its owners, employees, and subcontractors from and against any claims, damages, losses, costs, and expenses (including reasonable attorney’s fees) arising out of or related to your breach of these Terms, your negligence, or your failure to provide accurate information or safe access.

14. Mechanics Lien

As permitted under Virginia law, we reserve all rights to file and enforce a mechanics lien against your property for any unpaid amounts due for labor or materials provided.

15. Force Majeure

We shall not be liable for any delay or failure to perform due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, labor shortages, material supply chain disruptions, or severe weather. In such cases, we will make reasonable efforts to complete the work as soon as practicable.

16. Dispute Resolution and Arbitration

Any dispute arising out of or relating to these Terms or our services shall be resolved by binding arbitration administered by the American Arbitration Association. The arbitration shall take place in Prince William County, Virginia. Each party shall bear its own costs unless the arbitrator awards attorney’s fees to the prevailing party. You agree to waive any right to participate in a class action or collective proceeding against us.

17. Attorney’s Fees

In any action or arbitration to enforce rights under these Terms, the prevailing party shall be entitled to recover its reasonable attorney’s fees and costs from the other party.

18. Notices

All notices, approvals, and communications under these Terms may be sent by email or text message and shall be deemed received upon sending, unless otherwise required by law.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with any accepted estimate, quotation, invoice, or job-specific agreement, and our Privacy Policy, constitute the entire agreement between you and Willard Services, LLC. They supersede all prior discussions, representations, or agreements relating to the services.

21. Changes to These Terms

We may update these Terms from time to time. The current version will be posted on our website with the “Last Updated” date. Your continued use of our services or acceptance of any new job after changes are posted constitutes acceptance of the updated Terms.

22. Electronic Acceptance

Your acceptance of an estimate, making a payment through Zoho Checkout or our website, or providing written confirmation (including by text or email) constitutes your electronic acceptance of these Terms.

23. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia.

24. Contact Us

If you have questions about these Terms of Service, please contact us at:

Email: [email protected]